Privacy Policy

Key Points

• Ember Rise Wellness is committed to never selling any personal data. Our primary goal in creating this app is to assist individuals like ourselves, aligning with our core values.
• Ember Rise Wellness refrains from tracking or sharing personal data with third-party entities unless explicitly permitted by you.
• For added privacy, any data you opt to track is encrypted before being stored on our servers.
• Ember Rise Wellness adheres to GDPR and other data management policies.
• To safeguard user privacy, we limit the collection of personally identifiable information. We purposely abstain from requesting details such as name and gender to enhance user anonymity and privacy.
• We understand the sensitive nature of the health and personal data you entrust to Ember Rise Wellness. We prioritize data security, privacy, and anonymity. Your privacy is of utmost importance to us and we strive for transparency and clarity in our privacy policy.

Introduction

This privacy statement explains how we, EMBER RISE WELLNESS LLC (“Ember Rise Wellness”, “us”, “we” or “our”) use your personal data to provide you with the Short on Spoons mobile application (The “Short on Spoons App”) and website (www.shortonspoons.app).

We prioritize safeguarding and honoring your privacy. We urge you to carefully review this Privacy Statement as it holds significant details regarding the personal data we gather from you and its intended use. For inquiries, contact: support@shortonspoons.app

This Privacy Statement should be read in conjunction with our Terms and Conditions. We strongly encourage you to review this Privacy Statement and Terms and Conditions carefully and ensure that they contain nothing that you are not prepared to agree to, before you decide to accept the Terms & Conditions and use our Short on Spoons App or our website (www.shortonspoons.app).

About Short on Spoons App

The Short on Spoons App offers journaling prompts designed to help users track their journey, celebrate the wins, and navigate challenges specific to their experiences with chronic illness. We offer a limited free service and a fee-based subscription service that provides additional functionalities.

NOT MEDICAL ADVICE:

The information provided by Ember Rise Wellness is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking it because of something you have read on or through the App or website.

The Main Purpose for Processing Your Data

The main purpose for which we process personal data and the type of data that is processed to fulfill this purpose:

Personal Data and Privacy

Primarily, we want to emphasize that we never engage in the sale of your personal data to third parties, now or in the future. Nonetheless, you might still harbor concerns about storing health information on a connected device. Therefore, it’s crucial to assess the safety and privacy of your personal data before using the Short on Spoons App in general. Refrain from sharing data unless you are confident that the recipient is authorized, trustworthy, and secure.

When utilizing the Short on Spoons App or browsing our website, Ember Rise Wellness gathers, retains, and applies certain personal data (such as your email address). Primarily, this is done to authenticate you as a user, enabling us to deliver our services and send you service-related notifications via email. Our legal justification for this processing is its necessity for fulfilling our contractual obligations to you, as outlined in our Terms and Conditions.

Additionally, we may sporadically send marketing and promotional communications, along with reminders, to your smartphone through push notifications. These messages will only be sent with your explicit consent. We meticulously curate and limit the content and frequency of our communications. Your communication preferences with Ember Rise Wellness are entirely within your control, and you can adjust the settings within the app at any time.

Furthermore, we analyze both your personal and non-personal data to comprehend your requirements and usage patterns on our app and website. This includes bug analysis and issue resolution, as well as the introduction of valuable features. In essence, we process this data to ensure the provision of the finest and most dependable service, striving for maximum anonymization. These processing endeavors are rooted in our legitimate interests of furnishing a dependable service and enhancing it, or they stem from your consent, which you provide by accepting the usage of specific cookies on our app or website.

Types of Data We Collect

These are the types of data we collect for the above purposes:

The amount of data we collect has been minimized wherever possible to respect your privacy. You have the option to revoke your consent at any time by deleting your account within the app.

Data Collected and Stored During Account Creation

Processing Principles

Your Consent for Data Processing

By creating an account with the Short on Spoons App, you explicitly consent to the following:

• Ember Rise Wellness may store and process personal data you provide while using the Short on Spoons App and during the account creation process. This is solely for the purpose of delivering Short on Spoons services to you and enhancing its features. These services may involve sending you information and reminders via push notifications within the Short on Spoons App or to the email address you provided, provided you have separately consented to receive such messages.
• The personal data you provide to Ember Rise Wellness through the account creation process includes personal data entered into the Short on Spoons App, such as your account data (e.g., your email address, date of birth) and your health data (e.g., mood levels and pain levels). All of your health data is encrypted on the server end.

You may withdraw your consent to this use of your data at any time by deleting your Short on Spoons account. This can be requested by emailing support@shortonspoons.app. You can also delete your data from the settings page within the Short on Spoons App at any time.

Your Rights

We hold the belief that data privacy is a fundamental human right. At Ember Rise Wellness, we are dedicated to upholding and respecting your rights.

Here are some essential points regarding your privacy that we want to highlight:

• Our services are designed to minimize the utilization of your personal data. We solely collect and process your personal data for the purposes previously outlined.
• Your data is securely stored on our servers, utilizing the Firestore database, which encrypts all data to safeguard it from unauthorized access. For inquiries about the security of our services, please contact us at support@shortonspoons.app.
• We do not retain your personal data in an identifiable format for longer than necessary to provide our services. Once feasible, we encrypt your email address and generate an anonymized user ID, ensuring that your health data is not directly linked to your email address within our systems.
• Ember Rise Wellness does not partake in any automated decision-making or profiling activities.

As a user of Short on Spoons’ services and website, you may exercise your user rights to:

• Request information: Request information on, or a copy of, your personal data processed by Ember Rise Wellness. Upon your request, this information will be provided to you electronically.
• Data portability: Gain access to your personal data by requesting a backup of your data (as explained in the next section) in a format that is readable by other companies or organizations.
• Correction: Correct your personal data in the Short on Spoons app.
• Withdraw consent: Withdraw your consent from data processing at any time by deleting your account (as explained in the support section of the App), deleting the Short on Spoons App from your smartphone, or unsubscribing from our newsletter by clicking the link at the bottom of the email or by emailing support@shortonspoons.app.
• Request data deletion: Request the complete deletion of your data by reaching out to support@shortonspoons.app. Your data will be deleted as soon as possible and within 30 days.
• File a complaint: File a complaint with the relevant supervising authority if you believe Ember Rise Wellness is processing your personal data in violation of applicable data protection regulations.

Data Protection

We implement security measures to safeguard against the misuse, loss, or alteration of personal data under our control. While we cannot ensure or guarantee that incidents of misuse, loss, or alteration will never occur, we diligently employ all reasonable efforts to prevent such occurrences and continuously review our security methods and systems.

Although we make sincere efforts to maintain a secure operating environment for all personal information entered into the App, which is not accessible to the public, we cannot guarantee absolute security. We do not provide assurances that our security measures will prevent unauthorized access by third-party “hackers” to our site or App, or the content or information therein.

How Ember Rise Wellness Stores Your Data

If you have an account with Short on Spoons App, your personal profile data (email address, date of birth) is stored separately from your health (mood, pain) data and your service settings. This allows us to ensure the highest possible level of privacy for your health data. Your password is stored using one-way encryption.

Your data is transmitted between your device and Short on Spoons’ servers using the HTTPS protocol for encryption. HTTPS is the same technology used to create secure connections for your web browser and is indicated by a padlock icon in the URL bar of your browser.

Disclosure of Your Personal Data

We will disclose certain personal data to third parties outside of Short on Spoons App only when strictly necessary to provide our services to you, as required by law, or when we have another legitimate interest, or with your explicit consent. Personal data may be shared under the following circumstances:

• Third-Party Support Service Providers: This includes technology service providers, payment processors, data storage providers, and marketing platforms (e.g., for sending marketing emails).
• Third-Party Apps: Some of your personal data may be shared with other apps, but only with your consent. Please refer to the section below for more details.
• When mandated by law, regulation, or court order: We will comply with legal obligations to disclose data.
• In response to a legitimate request for assistance from law enforcement agencies: We may disclose data to comply with such requests.
• To obtain legal advice from external lawyers or in connection with litigation involving a third party: We may disclose necessary information for legal purposes.
• In conjunction with the sale, acquisition, or merger of our business: Personal data may be shared as part of a business transition.

Cookies, Tracking, and Payment Data

Cookies are employed to preserve preferences, store data for functionalities such as shopping carts, and furnish tracking data to third-party applications like Google Analytics. Nonetheless, you have the option to disable cookies on Short on Spoons’ website. The most efficient method is to disable cookies directly in your browser. We recommend consulting your browser’s help section or conducting your own web research on how to disable cookies.

Before utilizing any non-essential cookies on your device upon accessing our website, we seek your consent. You retain the right to withdraw your consent at any time by either disabling cookies on your device or following the provided instructions to withdraw consent individually for each third-party provider utilized by Short on Spoons for its tracking and analysis services.

Third-Party Services Used

• Google Analytics: Our websites and mobile app both utilize Google Analytics, an analytical service provided by Google Inc. (“Google”). Google Analytics employs cookies stored on your computer to enable anonymous analysis of your website and mobile app usage, as well as interactions with both platforms (e.g., which screens you frequent most in the Short on Spoons app), with the aim of personalizing your experience and enhancing our services. Data generated by cookies is transmitted to and stored on a server in the USA operated by Google.
• Google analyzes this data to provide Ember Rise Wellness with reports on website usage and online usage of related services. Google may also share this information with third parties when required by law or when third parties are engaged by Google to process this data. Google ensures that your IP address is not linked to any other personal data.
• You can prevent cookies from being stored on your computer by adjusting your browser settings; however, this may affect your experience when visiting our website or using certain features. By using Short on Spoons’ website, you consent to have non-personal data used and processed by Google as described above. You can withdraw consent for this use of your data at any time, but this withdrawal only applies to future activities.
• RevenueCat: The App and website use RevenueCat to manage trial versions and paid subscriptions. RevenueCat’s Privacy Policy can be found here.

Marketing, Communications, and Newsletter Activities

Ember Rise Wellness utilizes your personal data, such as your email address, to communicate with you via messages, emails, and newsletters. These communications may encompass push notifications, in-app messages, and emails aimed at delivering content and occasional promotional materials tailored to your interests.

These services are exclusively offered to you if you have opted in to receive them. You grant consent for push notifications by enabling Short on Spoons’ push notifications in your device settings. You retain the right to revoke this consent at any time. To unsubscribe from our newsletter, simply click the unsubscribe link provided at the bottom of the message.

Whether or not you have provided any consent, Ember Rise Wellness may need to contact you in respect of our service (e.g., to explain how it operates) or to respond to a question if you have contacted Ember Rise Wellness with questions or support requests in connection with our services or the Short on Spoons app. These are known as “service emails” and do not require your consent. Rather, we send them on the basis of legitimate interest.

Also on the basis of legitimate interest, Ember Rise Wellness may request survey responses to receive your feedback, e.g., on the performance of the app or on certain health topics. Such information given by you via such surveys is processed by Ember Rise Wellness for the purposes as set forth in this privacy policy.

Mailerlite

Ember Rise Wellness uses Mailerlite to manage newsletter subscriptions. Mailerlite’s Privacy Policy can be found here.

Young Users

This service is not intended for children under the age of 18. Ember Rise Wellness does not knowingly collect or use personal data from children under the age of 18. By registering to a Short on Spoons account, you are required to confirm that you are at least 18 years old.

If Ember Rise Wellness gains actual knowledge that the information has been collected from children under 18, we reserve the right to immediately delete the account and wipe all related information, including health and sensitive data of the user, from our servers.

Changes to this Privacy Policy

Ember Rise Wellness maintains the right to update this Privacy Policy periodically to reflect alterations in the law, our data collection and usage practices, the features of Short on Spoons’ services, or technological advancements. We advise you to periodically review this page for any modifications.

In the event of a material change to this Privacy Policy, as determined solely by us, we will notify you by posting notice of these changes within this Privacy Policy.